Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, plants, flowers, books, newspapers or magazines cannot be returned.

 Additional non-returnable items:

- Downloadable software products

- Some health and personal care items and earrings

- Gift vouchers

 To complete your return, we require a receipt or proof of purchase.

  

Refunds (if applicable)

Once your return is received and inspected, we will advise you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.

To return your product, you should mail your product to: 

Mamo Home

5/65-71 Heatherdale Road, RINGWOOD VIC 3134

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.